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Additional Services Terms:
Separately from the Subscription to the Application (as those terms are defined in the CCH Master Agreement, further defined herein), if Customer is unable or chooses not to receive Services (such Services include but are not limited to implementation services; training for Customer personnel; file conversion services; and any other services specifically identified in an Order Form) within one (1) year of date of this Order Form, the amounts paid for such Services shall be deemed forfeited.
- Rescheduling/Cancellation: There is a 25% per session cancellation fee for rescheduling/cancellation of any Services by Customer within three (3) weeks of the scheduled date for such Services.
- Refunds - There are no refunds on Services performed.
- Travel expenses are not included in the fees set forth herein.
- Multi-client Training (MTS) (Web-based)
- We reserve the right to cancel if two or fewer attendees are registered, as follows:
- MTS sessions four hours or more in length -CCH will cancel 72 hours in advance
- MTS sessions less than four hours -CCH will cancel 48 hours in advance
- We reserve the right to cancel if two or fewer attendees are registered, as follows:
- All attendees will be contacted and rescheduled into another session if the minimum attendee number is not met.
- Fifteen attendees is the maximum number allowed in any one MTS session
- Fees as of March 3, 2024. Transaction fees are subject to change at any time with 30 days' notice prior to the effective date of any such change.
CPE Policies
For CPE eligible courses, certificates will only be issued if attendance can be verified. When logging into the session separately, the participant must use its first and last name when entering the meeting. Verification for an MTS session is done via polling questions throughout the course. MTS sessions allow for one attendee for each seat purchased. Additional attendees will be charged at the MTS session rate. Web (1-on-1) and on-site sessions allow for a maximum of 15 attendees in each session. Customer will be billed If there are more than 15 attendees in a session. This charge will be calculated by dividing the price of the session by 15 and each additional attendee will incur that charge. Web-based (1on1) attendance is based on polling questions if the participants are logging into the course separately.
If all participants log in as a group, an attendance sheet may be submitted in lieu of polling questions.
Download the attendance form here:
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